DIVI Support

HOW CAN WE HELP?

Help with your account, scanning and tours.

Contact

A support email address has not yet been published. Direct contact is not available from this page yet.

Account help

Sign in using the same method you used to create your account. For email accounts, complete email verification when prompted. If you cannot access your account, use the support contact above when available.

Account deletion information →

Scanning an image

Allow camera access in your device settings. Point the camera at the whole image with enough light and keep the phone steady. Make sure the content you want to scan is available in the app.

Tours and location

If the app requests your location, check the permission in device settings. Check your internet connection if a tour or its content does not load.

Audio and video

Check your device volume, audio output and internet connection. Reopen the content if playback stops.